Refund & Return Policy

At Tivinta, we are committed to ensuring your satisfaction when shopping with us. If your order does not meet expectations, you may request a return under the terms below.

Return Overview

• Return window: 60 days from delivery
• Refund: 100% of item value
• Return shipping: Free
• No restocking fees
• Refund processing: up to 8 business days

Return Conditions

Items must be unused, in original condition, with tags and packaging intact. Returns may be declined if items show signs of wear, damage, or alteration.

How to Request a Return

Contact our support team within 60 days of delivery. Once approved, follow the return instructions provided. Unauthorized returns may be rejected.

Refunds

Refunds are issued to your original payment method after inspection (1–3 business days). Processing time may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours with photos. We will provide a replacement or full refund.

Important Notes

• No direct exchanges — please return and reorder
• Partial returns are accepted
• Shipping fees are non-refundable
• Abusive return behavior may be restricted

Contact Us

Email: support@tivinta.com
Address: 3907 N Oak Park Ave, Chicago, IL 60634, United States