Cancel/ Change Order

At Tivinta, we aim to provide a smooth shopping experience. You may request order cancellations or changes within a limited timeframe as outlined below.

Cancellation Policy

• Cancellation window: 12 hours after placing the order
• Full refund if canceled before processing
• Orders cannot be canceled after shipment

Order Changes

Changes to shipping address or order details must be requested within 12 hours. After this period, modifications may not be possible.

How to Request

Email: support@tivinta.com
Subject:
• URGENT: Cancel Order #[Your Order Number]
• URGENT: Change Order #[Your Order Number]

Include your full name, order number, and requested changes.

Important Notes

• Orders are processed quickly, so timely requests are important
• No changes or cancellations after shipping
• Returned items must follow our Return & Refund Policy

Refunds

Approved cancellations will be refunded to the original payment method. Refunds typically appear within 3–5 business days depending on your bank.

Contact Support

Email: support@tivinta.com
Address: 3907 N Oak Park Ave, Chicago, IL 60634, United States
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday